1. Introduction

Mtech Access Limited (“We”, “Us”, or “Our”) is committed to protecting and respecting your privacy and personal data. Personal data is defined as information about you which is personally identifiable that we may collect from you or which you may submit to or through our websites / services. This notice applies all websites that Mtech Access Limited own and operate and all services Mtech Access Limited provide, including our online and mobile applications and SAS products, and any other apps, programs or services we may offer.

2. Who are Mtech Access Limited?

Mtech Access Limited (company number 09875447) is a market access and digital communication consultancy whose headquarters are based in the United Kingdom and offer services globally. Address details for our UK offices are on our website contact page.

We currently (as of May 2018) only process personal data for core business functions, such as staff administration, accounts, advertising and marketing in connection with our own business activity (business to business).

3. Our data security principles

We are transparent on how we process your personal data and are open, honest and ethical. We accept the responsibility that comes with processing your personal data that you have entrusted to us and endeavour to use leading industry approaches to secure your data both in transit and in situ.

4. What personal data or information do we collect?

Information we collect automatically When you visit our websites or use our services the information we collect may include your IP address (used for obtaining your location) and the pages you accessed, which links you clicked and for how long. This is not personal data as it cannot be used to identify you personally. We use Google analytics to collect and analyse this information. This information is useful for us as it helps us get a better understanding of how you are using our websites and services so that we can continue to provide the best possible experience and information which may be relevant to your location etc.

Information you provide us directly When you visit some parts of our websites or use our services we might ask if you would like to provide information to us. For example, we ask for your contact information when you sign up to one of our webinars or when you respond to a job application through email. If you do not want to provide us with this information, then you don’t have to. However, this may mean you cannot access parts of our websites, services or webinars.

Information obtained from third parties We obtain publicly available information to help create great products and services for our clients, however this data is not personally identifiable.

5. What do we do with personal data or information we collect

We collect your personal data so we can perform our core business functions, to operate our business effectively and provide you with the best possible products and services.

We may use your information:

  • to provide you with the information you have requested (like educational materials or information on our products and services) or to provide information we are required to send to you
  • to provide you with operational information, such as changes to our websites or services and security updates to our software to provide you with marketing information about our products or services that we think you may be interested in
  • to ask for your feedback
  • to support you with technical issues relating our websites, services or products
  • to enhance our websites, services or products. For example, by tracking and monitoring your websites usage this helps us to improve the user experience and content.

6. Who has access to your data

There will be times when we need to share your personal data with third parties in relation to our core business functions.

We will only disclose your personal data or information to:

  • government agencies, courts or other third parties where we feel it’s necessary to comply with applicable laws and regulations
  • third party service providers and partners who assist with and enable use with our core business functions, for example payroll, pension, CRM services, or websites / product or service hosts. We may also pass your information to third party contractors for the purposes of providing services to you on our behalf (For example, processing of invoices etc).

7. Transfers outside the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. The European Economic Area (EEA) currently (as of May 2018) covers all EU countries plus Norway, Liechtenstein and Iceland. Some of the third-party providers we use to help us manage our business and services may involve data transfer to the United States or other countries outside of the EEA. Also, we may have staff that work overseas or be travelling and who need to access and process your data while overseas outside of the EEA.

We use the following services which may involve your data being processed outside of the EEA:

  • Xero for accounts and invoices (New Zealand based)
  • Standard life
  • Her Majesty’s Revenue and Customs (HMRC)

8. Retention

The length of time we keep your personal data depends on what it is and whether we have ongoing business need to retain it. (For example, to provide you with services you have requested or to comply with applicable tax and accounting requirements or employment law.) In general, we will retain your information for as long as we have a relationship with you and for a period of time afterwards, where we have an ongoing business need to retain it, in accordance with our data retention policies, practices and contractual obligations.

9. Your Rights

Ultimately it is your data and you have certain rights which relate to it. We may send communications covering marketing or educational webinars from time to time and you can ask us not to send these at any time. Just follow the unsubscribe instructions contained in the marketing communication or please send your request to privacy@mtechaccess.co.uk.

You also have the right to:

  • know what personal data we hold about you, and to make sure it is correct and current (We would need to verify your identification before sending your personal data)
  • request a copy of your personal data or ask us to restrict the processing of your personal data or delete it
  • object to our continued processing of your data. You can exercise this right by sending an email to privacy@mtechaccess.co.uk.

If you are not happy with how we are processing your information, please let us know by sending an email to privacy@mtechaccess.co.uk and we will investigate your complaint. You also have the right to lodge a complaint about our data processing with the UK’s Information Commissioner’s Office (https://ico.org.uk).

10. Use of cookies and Google Analytics by Mtech Access websites

Cookies: We use cookies to help with your user experience, navigation and to monitor your website usage. A cookie is a file that is stored on your computer when you visit a website. When you re visit our websites, a copy of that cookie is sent to our website so that it remembers that you have already visited before.

Cookie Name Purpose
Google Analytics 1P_JAR, _gat, _ga Gather information allowing us to understand your interaction with our website and refine your experience to better serve you
Google Maps SID, SAPISID, APISID, SSID, HSID, NID, PREF, ULS Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users
Wordfence Security (WordPress) wordfence_verifiedHuman Cookie set by the Wordfence Security WordPress plugin to protect the site against malicious attacks
Wordfence Security(WordPress) wfvt_ Cookie set by the Wordfence Security WordPress plugin which notes information about your general geographic location
WordPress wp-settings-time-4, wp-settings-time-5 set by WordPress, used to customize the main site interface
WordPress wp-settings-4, wp-settings-5 set by WordPress, holds no personally identifiable information
WordPress wordpress_test_cookie Set by WordPress, test cookie
LiveChat Inc. __livechat Chat support services
Connect connect.sid Authentication token
Cookie consent function cookieconsent_dismissed Cookie consent functionality

Most web browsers allow some control of cookies through their settings. To understand more about cookies please visit: https://en.wikipedia.org/wiki/HTTP_cookie.

Google Analytics: As mentioned previously we use Google analytics to collect and analyse your website usage information. This information is useful for us as it helps us to get a better understanding of how you are using our websites and services so that we can continue to provide the best possible experience and information which may be relevant to your location etc. Your website usage information is stored in the cookie (including your IP address) and is transmitted and stored by Google on their servers in the US currently (as of May 2018). The Google Analytics platform then uses this information to evaluate your website usage and compile reports on the activity so Mtech Access Limited is able to interpret how you are using our website. Google may also transfer this information to third parties where required to do so by law or where the third party process data on googles behalf. You can stop the use of cookies by selecting the appropriate setting in your browser. However, if you do this you may not be able to fully utilise our website. You can also opt out of being tracked by Google Analytics across all websites by installing their plugin which is here: https://tools.google.com/dlpage/gaoptout . Google’s privacy policy can be found here: https://policies.google.com/privacy?hl=en-GB&gl=uk

11. Changes to this privacy notice

Our privacy notice is kept under review so we recommend you regularly check this page for updates. Our privacy notice was last updated on the 24th of May 2018.